The window balance shoe helps guide the window up and down.  These instructions will walk you through how to replace a Milgard balance shoe.

 

Safety Precautions:  Activities in this video are appropriate for individuals with an understanding of how to use simple hand tool. Remember to wear eye protection and make sure that pets and small children are not present when performing these activities.  Questions? Call 1-800-Milgard or visit www.milgard.com

You will need a #2 Phillips head screwdriver and a new window balance shoe.  On the side of the window are take-out clips.  Use your finger to gently pop out the clips at a 45-degree angle.  Now locate the sash stop, they prevent the window from disengaging, remove the sash stops (excessive force is not needed).  Slide the sash up until you feel it disengage.  Make sure both sides catch on the take-out clips.  Slide the sash to one side to remove.  Turn the sash on its side to locate the balance shoe.  Using a #2 Phillips screwdriver, remove the screw holding the shoe.  Remove the old balance shoe.  Align the screw hole on the new balance shoe with the pre-drilled hole.  Fasten the new shoe with the screw.  Do not over torque the screw.  Reinsert the sash into the window.  Place sash above the bottom of the balancer, line up, and push it in.  Balance it back and forth until you feel both tops catch.  Slide the sash down an inch or two.  Make sure you don’t see any metal on either side of the spring.  Push in the take-out clips and close the sash.  Reinstall the sash stops.